Returns & Exchanges

Returns

We accept returns on full-priced items that meet the following conditions:
– Returned within 14 days of delivery
– In original condition: unworn, unwashed, and undamaged
– All original tags must remain securely attached

Once approved, returns will be issued as a store credit valid for 12 months from the date of return.

Please note: Return shipping is the responsibility of the customer. We recommend tracked shipping to ensure safe delivery.

⸻

Exchanges

Need a different size? We are pleased to offer exchanges, subject to availability. If the requested size is unavailable, your return will be processed as store credit.

⸻

How to Initiate a Return or Exchange

Email us at admin@iannacollection.com with the following details:
– Your full name and order number
– The item(s) you’d like to return or exchange
– Your preferred outcome (exchange or store credit)

Our team will respond with next steps and instructions.

⸻

Please Note:

– Store credits are valid for 12 months from the issue date
– Items purchased on sale are final and not eligible for return or exchange
– Return shipping costs are not covered by Ianna Collection
– Refunds to original payment methods are not offered