Privacy policy
Privacy Policy
Last updated: July 8, 2025
Ianna Collection operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Ianna Collection is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Services, make a purchase, or otherwise interact with us. By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.
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Personal Information We Collect
We may collect personal information about you, including:
• Contact details: name, billing and shipping addresses, email, phone.
• Payment details: card or account information and transaction history.
• Account information: username, password, preferences.
• Order and transaction data: items viewed, purchased, returned, or exchanged.
• Communications: messages you send us (e.g. support inquiries).
• Device and usage data: IP address, browser type, device information, interactions with our website or emails, and cookies.
We collect this information directly from you, automatically through your device when you use the Services, from Shopify, and from service providers and business partners we work with.
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How We Use Your Information
We use your personal information to:
• Provide, personalize, and improve our Services, process transactions, ship your order, and offer customer support.
• Send you marketing and promotional messages, unless you opt out.
• Detect, prevent, and investigate fraud or misuse of the Services.
• Comply with legal obligations or respond to lawful requests.
You can opt out of receiving marketing messages from us at any time, at no cost, by clicking “unsubscribe” in our emails or contacting us.
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How We Share Your Information
We may disclose your personal information:
• To Shopify, which hosts and powers our website and assists in providing the Services.
• To trusted service providers (e.g. payment processors, couriers, IT and cloud providers) who help us operate.
• To marketing partners for advertising purposes, in accordance with your preferences and applicable law.
• Within our corporate group, to comply with the law, enforce our terms, or in connection with a business transfer.
• When you consent or direct us to do so.
Where we transfer your personal information overseas, we take reasonable steps to ensure recipients handle it in a way consistent with Australian Privacy Principles and other applicable laws.
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International Transfers
We may transfer your personal information outside your country, including to the United States, Canada, and the EU, where our service providers (including Shopify) are located. We rely on contractual and other safeguards to protect your information in accordance with applicable laws.
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Children’s Privacy
Our Services are not directed at children under 16, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, please contact us to have it deleted.
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Security and Retention
We use appropriate technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain your personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
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Your Rights
Depending on where you live, you may have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal and contractual restrictions.
• Receive a copy of your information in portable format.
• Opt out of direct marketing.
To exercise your rights, contact us at admin@iannacollection.com. We may need to verify your identity. We will not discriminate against you for exercising your rights.
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Cookies and Tracking
We use cookies and similar technologies to operate and improve the Services, analyze traffic, and show you personalized ads. You can manage cookies through your browser settings. For more information, please see our Cookie Policy.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies if you choose to visit those sites.
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Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. If we make material changes, we will provide additional notice as required by law.
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Contact Us
If you have questions, concerns, or complaints about our privacy practices, please contact us at:
admin@iannacollection.com