Shipping Policy

Last Updated: 4th June 2025

Welcome to Ianna Collection! We're committed to delivering your orders quickly and reliably. This Shipping Policy outlines the terms and conditions regarding shipping and delivery for purchases made on our website.

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1. Shipping Locations

We currently ship to:

• All states and territories within Australia

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2. Order Processing Time

• Orders are processed Monday through Friday, excluding public holidays.
• Please allow 1–2 business days for order processing.
• Orders placed after 12pm AEST may be processed the next business day.

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3. Domestic Shipping (Australia)

We offer the following options via Australia Post or other reputable couriers:

Note: Delivery times are estimates and may vary due to courier delays, especially during peak periods.

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4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

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5. Delivery Issues

• Please ensure that all shipping information is correct at checkout.
• We are not responsible for packages lost due to incorrect addresses.
• If your package is delayed or missing, please contact us at admin@iannacollection.com.au and we’ll assist as best as we can.

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6. International Shipping

We offer international shipping to select countries.

• Shipping rates and delivery times will be calculated at checkout.
• Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

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7. Pre-Order Items

If your order contains pre-order items, your order will ship once all items are in stock. Estimated dispatch times will be listed on the product page.

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8. In-Store Pickup (if applicable)

If you offer local pickup:

• You will receive a notification when your order is ready for pickup.
  

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9. Contact Us

For any questions related to shipping, feel free to contact us:
📧 admin@iannacollection.com.au